Years ago, in my first performance review at a multinational company, I encountered something I’d never seen before: a “Helicopter Rating.” I remember pausing. What does that even mean? The explanation stuck with me. The most valuable employees, I was told, were those who could operate like a helicopter, hovering high enough to see the full landscape, […]
Every kitchen has one. The junk drawer. It’s where everything ends up that doesn’t quite belong anywhere else, spare batteries, random keys, rubber bands, a half-used roll of tape, mysterious cables from devices you no longer own. Somewhere in that chaotic mix is a tool you actually need. Maybe a tiny screwdriver. But when you […]
I love people watching, and airports are a perfect space and excellent laboratories of human behavior. We’re tired, stressed, hungry, and operating on partial information, and that’s before you even get through the security obstacle course. It is basically the same conditions that define much of our healthcare system. On a recent trip, I […]
I sat down with Dr. Chris Olson, Vice President of Design Impact at Mass General Brigham, and was struck by how his journey through medicine and global health has shaped his work today. From refugee camps on the Thai-Burmese border to post-tsunami recovery in Aceh, Chris learned firsthand that healthcare innovation doesn’t come from […]
