Years ago, in my first performance review at a multinational company, I encountered something I’d never seen before: a “Helicopter Rating.” I remember pausing. What does that even mean? The explanation stuck with me. The most valuable employees, I was told, were those who could operate like a helicopter, hovering high enough to see the full landscape, […]
I love people watching, and airports are a perfect space and excellent laboratories of human behavior. We’re tired, stressed, hungry, and operating on partial information, and that’s before you even get through the security obstacle course. It is basically the same conditions that define much of our healthcare system. On a recent trip, I […]
